Core practices are the things we do within our organization to help maintain a high level of integrity and establish an environment where what needs to be said can be said – with confidence that both speaker(s) and listener(s) will be treated with respect,and that their ideas and contributions will be valued, whether those ideas are implemented or not.
Listening Generously:
-We listen for the contribution in each other’s speaking – suspending assessments, opinions and judgments. This means giving the person your undivided attention.
-If you can’t give your undivided attention right now, request to speak with the person when you can listen to them generously.
Speaking Straight:
– We move past saying “what is supposed to be said” to speak responsibly and honestly in a way that forwards appropriate action.
– This includes learning to make clear and direct requests.
– Nobody “gets” subtle or veiled requests.
Being “For” each other:
– Key to a successful team is being “for” each other; much like one would be for a football team.
– This means 100% support for everyone in the company and the roles they play.
Honouring Agreements And Commitments:
– Do what you say you will do – others are depending on you.
– If you can’t keep your agreement, renegotiate it ahead of time.
– If you break an agreement, acknowledge and negotiate a way to clean up the mess.
Acknowledging And Appreciating Each Other:
– Each of us is a source of acknowledgement and appreciation for every other person.
– This includes giving, receiving and requesting acknowledgement.
Taking 100% ownership:
– Everyone is 100% accountable for their role in the company
– Follow through your commitments internally and externally
– This does not mean taking on too much (110%) nor does it mean taking too little(90%)
– Everything that happens in the company is the result of its people.